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Claire Client Care Volunteer

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Tell us about yourself.
I’m currently studying for the MCAT. I studied neuroscience with a minor in film at the University of Toronto. In my spare time, I read anything I can get my hands on, enjoy watching movies, and recently took up archery.


How did you hear about Hope Air?
I saw a posting for Hope Air on the Volunteer Toronto website.


What appealed to you about being involved?
I was inspired by the success stories I saw of the work Hope Air does, the kids it’s helped, and the volunteers that make it happen. Before volunteering for Hope Air, I had never paid attention to the gap in healthcare that Hope Air fills.


What do you do in your role?
I help clients put in their requests for flights and communicate with doctors’ offices about appointments. Also checking to make sure clients are safe for the travel they are requesting.


What do you enjoy the most about volunteering?
Giving clients their travel information at the end. You can hear in their voices that they are relieved and not as stressed as before, that it’s one aspect of their appointment they don’t have to worry about. They’re really grateful for the work Hope Air does.
 

What’s been the most memorable experience as a Hope Air volunteer?
I had two clients who were parents of newborn twins. They were in a hospital that was nowhere near home. Their doctor gave them Hope Air’s number. They were really panicked about having to travel back and forth from their home to the hospital and anxious about the costs involved. I introduced them to Hope Air’s services and helped them plan their appointments. You could hear the stress in their voices before and how happy they were after.

Has anything surprised you?
When you go to a hospital, you forget certain treatments are not available to everyone. Some people have to go farther to get the care they need. They have to pay more for the travel and it also costs them more time. It’s an easily overlooked aspect of healthcare.