If your escort needs to fly home early, inform Hope Air immediately. Hope Air cannot arrange flights for escorts traveling without the patient, so the escort must make their own […]
Archives: FAQs
Escort’s Early Return Policy
Instructions on After Office Hours
Hope Air is open from 9 AM EST (6 AM PST) and closes at 7:30 PM EST (4:30 PM PST) If you need to reach someone at Hope Air after […]
Restrictions for Hope Air Uber Vouchers
The voucher can be towards Uber trips between the arrival airport, hospital, hotel and back, up to the maximum assigned value. The voucher is limited for use only on the […]
Accommodation for Quebec Residents
Patients are offered 1 night of accommodation support in Quebec, provided at hotels in either Montreal or Quebec City.
Clearance to Fly (Fit-to-fly Letter)
Hope Air requires a letter from the hospital confirming that a patient is fit to fly home if the following circumstances apply: When a patient was airlifted to the hospital and will be discharged to […]
Hope Air’s Involvement with Uber
Uber operates as an independent company. All terms and conditions relating to an Uber ride are set by Uber and accepted by the rider. Hope Air only provides free or […]
Accommodation for Saskatchewan Residents
Patients are offered up to 5 nights of accommodation.
Uber Service Classes and Gratuity Guidelines
Patients can order any class of Uber car service available in their area, depending on their needs and the voucher's value. However, the voucher will cover up to its maximum […]
Accommodations for New Brunswick Residents
Patients are offered up to 5 nights of accommodation.