Archives: FAQs

As of July 8, 2025, Hope Air entered into a pilot funding agreement with the Government of Newfoundland & Labrador. Through this pilot, Hope Air may receive partial reimbursement for […]

Hope Air is open from 9 AM EST (6 AM PST) and closes at 7:30 PM EST (4:30 PM PST) If you need to reach someone at Hope Air after […]

Hope Air has a zero-tolerance policy regarding abusive language and aggressive behavior towards staff members, volunteers, and other representatives, such as airline partners and partner organizations, which includes but is […]

Hope Air requires a letter from the hospital confirming that a patient is fit to fly home if the following circumstances apply:  When a patient was airlifted to the hospital and will be discharged to […]

If your escort needs to fly home early, inform Hope Air immediately. Hope Air cannot arrange flights for escorts traveling without the patient, so the escort must make their own […]

Patients are offered 1 night of accommodation support in Quebec, provided at hotels in either Montreal or Quebec City.  

Patients can order any class of Uber car service available in their area, depending on their needs and the voucher's value. However, the voucher will cover up to its maximum […]