Archives: FAQs

Hope Air is open from 9 AM EST (6 AM PST) and closes at 7:30 PM EST (4:30 PM PST) If you need to reach someone at Hope Air after […]

Patients are offered one $80 Uber voucher for a return flight ($40 for a one-way flight).

Patients are offered one $80 Uber voucher for a return flight ($40 for a one-way flight).

There are two programs in BC: the BC Cancer travel support program and the BC General Travel support program: What is the value of the Uber Rides voucher included in […]

Hope Air provides meal vouchers at our partner hotels and are valid for in-restaurant or in-room dining. Vouchers will be provided to you by the front desk staff upon check-in at the hotel.  Vouchers […]

Once your travel request is approved, Hope Air will email you instructions on how to redeem or receive the travel support that you applied for. These instructions  will be sent to the […]

If your escort needs to fly home early, inform Hope Air immediately. Hope Air cannot arrange flights for escorts traveling without the patient, so the escort must make their own […]

Patients are offered up to 5 nights of accommodation.  

Patients are offered 1 night of accommodation support in Quebec, provided at hotels in either Montreal or Quebec City.