Hope Air has a zero-tolerance policy regarding abusive language and aggressive behavior towards staff members, volunteers, and other representatives, such as airline partners and partner organizations, which includes but is […]
Archives: FAQs
Respectful Behaviour
Availability of Uber Services
The Uber car transportation network is available at all major Canadian airports, including cities such as Vancouver, Calgary, Winnipeg, Toronto, Montreal, and Halifax. This ensures that patients can access reliable […]
Insurance Coverage and Regulatory Compliance for VPP Flights
Insurance Coverage Hope Air provides insurance for all Volunteer Pilot Program (VPP) flights in light aircraft with up to eight seats. Volunteer pilots must also carry their own standard insurance, […]
Accommodation for Manitoba Residents
Patients are offered up to 5 nights of accommodation.
Cancellations and Changes to Hope Air booked Flights
Please alert Hope Air immediately if you need to change or cancel your flights/hotel booking. All cancellations must be made through Hope Air. Contact us at info@hopeair.ca or 1-877-346-HOPE (4673). If you need support outside of our regular business hours for immediate changes to a flight that was booked by Hope Air, please […]
Accommodation for Nova Scotia Residents
Patients are offered up to 5 nights of accommodation.
Funding Sources for the British Columbia Cancer Travel Support Program
Funding for The BC Cancer Travel Support Program is generously provided by the government of British Columbia together with corporate, foundation and individual donations.
Driving to Appointments: Accommodation Eligibility for Medical Appointments
Hope Air provides hotel accommodations only for those patients who are flying with Hope Air. Additionally, and through the support of provincial governments in BC, PEI, Newfoundland & Labrador, Hope Air will consider requests for patients driving 80km or […]
Accommodation for Alberta Residents
Patients are offered up to 5 nights of accommodation.