Archives: FAQs

As of July 8, 2025, Hope Air entered into a pilot funding agreement with the Government of Newfoundland & Labrador. Through this pilot, Hope Air may receive partial reimbursement for […]

All Uber drivers are required to maintain strict safety standards. Before their first trip, they undergo comprehensive background checks, including reviews for driving violations, impaired driving, and criminal records. Uber […]

In the event your medical appointment has been changed or cancelled, please inform us as soon as possible at info@hopeair.ca or 1-877-346-HOPE (4673).   Hope Air is only able to make changes to flights/hotel to […]

Hope Air collaborates with the Canadian Cancer Society in supporting patients travelling for cancer care. The Canadian Cancer operates Cancer Lodges in select communities in British Columbia, including Vancouver, Kelowna, […]

Oxygen – When making a travel request, inform Hope Air that you need oxygen on your flight. After your flight is booked, you must contact the airline to inquire about […]

Using the Uber Ride application, you can schedule Uber rides to pick you up and drop you off at your airport upon landing. After collecting your bags at the airport, […]

Volunteer pilots typically operate within their home province, positioning to the departure airport, flying the client to their destination, and returning to their home airport. This localized approach maximizes pilot […]

Hope Air can accommodate approved medical escorts and dependent children sharing the same room.  Please indicate who will be staying with you when you fill out your travel request with […]

There may be times when the demand for Uber rides exceeds the number of available drivers, or Uber doesn’t operate in your city. In such instances, you might need to […]