The voucher can be towards Uber trips between the arrival airport, hospital, hotel and back, up to the maximum assigned value. The voucher is limited for use only on the days of medical travel/treatment. Patient escorts may travel with […]
Archives: FAQs
Respectful Behaviour
Hope Air has a zero-tolerance policy regarding abusive language and aggressive behavior towards staff members, volunteers, and other representatives, such as airline partners and partner organizations, which includes but is […]
Respectful Conduct Policy
Are there any restrictions with Uber Ride service classes or gratuity?
Patients can order a car in the Uber Economy class. The voucher will cover up to its maximum limit, and any additional costs will be the patient's responsibility. Gratuity is not required and is at your discretion. Any gratuity added will reduce the remaining value […]
What accommodation is offered to New Brunswick residents?
Patients are offered up to 5 nights of accommodation.
What accommodation is offered to Manitoba residents?
Patients are offered up to 5 nights of accommodation.
Where is Uber available?
The Uber car transportation network is available at all major Canadian airports, including cities such as Vancouver, Calgary, Winnipeg, Toronto, Montreal, and Halifax. This ensures that patients can access reliable […]
Are Hope Air VPP flights covered by insurance and meet regulatory compliance?
Insurance Coverage Hope Air provides insurance for all Volunteer Pilot Program (VPP) flights in light aircraft with up to eight seats. Volunteer pilots must also carry their own standard insurance, […]
What accommodation is offered to Nova Scotia residents?
Patients are offered up to 5 nights of accommodation.
What is required in the clearance to fly (fit to fly) letter?
Hope Air requires a letter from the hospital confirming that a patient is fit to fly home if the following circumstances apply: When a patient was airlifted to the hospital and will be discharged to […]