Hope Air collaborates with the Canadian Cancer Society who operates Cancer Lodges in select communities in British Columbia, including Vancouver, Kelowna, Prince George and Victoria. These lodges are available for […]
Archives: FAQs
Hope Air Hours of Operation
Hope Air Client Care operates from 9 AM EST (6 AM PST) and closes at 7:30 PM EST (4:30 PM PST) Monday to Friday, excluding stat holidays. If you need to contact the Hope Air Client Care team after office hours, please leave a voicemail and […]
Accommodation for Newfoundland Labrador Residents
Patients are offered up to 5 nights of accommodation.
Using Uber Eats
If hotel meal vouchers are unavailable, you may receive an Uber Eats voucher, if Uber Eats program is available in the destination city. You'll get an email with the voucher […]
Escort’s Early Return
If your escort needs to fly home early, contact Hope Air immediately. Hope Air cannot arrange flights for escorts traveling without the patient, so the escort may need to make […]
Eligible Passengers for Volunteer Pilot Program (VPP)
Volunteer pilots are accredited by Hope Air and fly patient in the pilot’s private aircraft. These planes are small, with 4-6 seats. The patient and escort need to be mobile […]
Uncertainty of Return Date when Travelling
If you are currently in the hospital and do not know your discharge date, please wait to submit a travel request until you have a confirmed discharge date and can […]
Accommodation for Prince Edward Island Residents
Patients are offered up to 5 nights of accommodation.
Voucher Usage Restrictions
Vouchers are intended for dining costs while traveling for medical care and cannot be used at home. They are exclusively for the patient's use and cannot be transferred or given […]
Receiving Your Bridge Toll Coverage or Ferry Pass & Gas Card
The process for receiving your bridge or ferry pass is as follows: Bridge toll: Once your request is approved and processed, your bridge toll instructions will be emailed to you. If you do not […]