Archives: FAQs

Patients are offered up to 5 nights of accommodation. 

Hope Air Client Care operates from 9 AM EST (6 AM PST) and closes at 7:30 PM EST (4:30 PM PST) Monday to Friday, excluding stat holidays.  If you need to contact the Hope Air Client Care team after office hours, please leave a voicemail […]

Hope Air collaborates with the Canadian Cancer Society who operates Cancer Lodges in select communities in British Columbia, including Vancouver, Kelowna, Prince George and Victoria. These lodges are available for […]

Volunteer pilots are accredited by Hope Air and fly patient in the pilot’s private aircraft. These planes are small, with 4-6 seats. The patient and escort need to be mobile […]

If your escort needs to fly home early, contact Hope Air immediately. Hope Air cannot arrange flights for escorts traveling without the patient, so the escort may need to make […]

If hotel meal vouchers are unavailable, you may receive an Uber Eats voucher, if Uber Eats program is available in the destination city. You'll get an email with the voucher […]

Vouchers are intended for dining costs while traveling for medical care and cannot be used at home. They are exclusively for the patient's use and cannot be transferred or given […]

Patients are offered up to 5 nights of accommodation.   

If your travel includes a planned hospital stay but your discharge date is uncertain, you can submit a travel request without a return date.    Do not submit a travel request with an estimated discharge date. Once your discharge […]

If dining expenses exceed the voucher value, the patient is responsible for paying the additional charges.