Has your flight been delayed, changed or cancelled by the airline?
Please contact the airline directly for your updated flight arrangements.
Do you need to change or cancel your travel plans?
Alert Hope Air immediately if you need to change or cancel your flights/hotel booking. All cancellations must be made through Hope Air.
Contact us at info@hopeair.ca or 1-877-346-HOPE (4673).
Hope Air Hours: Mon-Fri 9:00am – 7:30pm ET (6:00am -4:30pm PT); Closed weekends and statutory holidays
What if Hope Air is closed?
Please contact the airline for support to change your flight. If you incur any change or cancellation fees, please keep your receipt to submit to Hope Air for review. Hope Air does not reimburse for expenses that do not comply with our flight booking policy. We cover only economy class fares and do not pay for seat selection or luggage fees.
Hope Air does not make same-day flight changes. We suggest you go to the airport and ask the airline if there are seats available on an earlier flight that you can be placed on. You will be responsible to pay any fees for same-day changes to flights.
Hope Air is not exempt from change/cancellation fees and fare increases from airlines/hotels. If you do not appear for your flight and do not alert Hope Air that you will not be taking your flight, the funds used to purchase your ticket are lost and cannot be recovered.