Archives: FAQs

The process for receiving your bridge or ferry pass is as follows:  Bridge toll: Once your request is approved and processed, your bridge toll instructions will be emailed to you. If you do not […]

Vouchers are intended for dining costs while traveling for medical care and cannot be used at home. They are exclusively for the patient's use and cannot be transferred or given […]

If your travel includes a planned hospital stay but your discharge date is uncertain, you can submit a travel request without a return date.    Do not submit a travel request with an estimated discharge date. Once your […]

Patients are offered up to 5 nights of accommodation.   

If dining expenses exceed the voucher value, the patient is responsible for paying the additional charges.  

To ensure smooth processing, please complete a new, separate application for each round trip. Kindly submit the form directly to Hope Air within 14 days after your medical travel, along […]

To obtain a free bridge toll or ferry pass, follow these steps:  Fill out the Travel Request form online: Make sure to indicate in the relevant section that this request is for a bridge toll […]

Hope Air’s Volunteer Pilot Program (VPP) offers flights for patients to medical appointments using small private planes flown by volunteer pilots. The VPP is ideal for short-haul flights and remote […]

Hope Air partners with select hotels in the cities where our patients travel, ensuring accommodations are conveniently located near treatment centers to minimize travel time and maximize ease of access. […]

Hope Air supports patients in need for other health conditions covered under their provincial plan. For more information, the BC General Travel Support Program details can be found in the […]