If you have questions about your travel the below commonly asked questions and quick links may help.
Most commonly asked questions
We make every effort to process your travel request as quickly as possible. You will be notified by email after this review for further information on your travel bookings.
If we require any additional information from you to complete your application, you will be notified promptly. If there has been a change to your medical appointment, and you are required to travel much earlier than outlined in your application, please call our client care team at 1-877-346-4673 ext. 1
Hope Air’s mission is to support patients in financial need, who require assistance to travel long distances to reach specialty medical care. Each application is reviewed on its merits including household income, size of household, and any circumstances whereby medical travel expenses would be a major financial burden. This may include loss of employment or work, illness causing loss of income, or significant household expenses relating to special needs of a child, parent, or other similar circumstances.
Hope Air provides airline, accommodation, arrival airport ground transportation programs. Program availability may differ depending upon your province of residence. In addition, Hope Air offers Bridge, Ferry and Gas support programs for residents of Prince Edward Island.
Unfortunately, Hope Air can only support one escort per patient at this time.
We make every effort to process your request quickly, however, if you have not uploaded your referral documents in your application, we will contact your referring doctor and your appointment doctor for confirmation of your appointment. You will receive automated emails from Hope Air as we process your request to keep you updated on what stage we are at in processing your application.
Your accommodation and Uber voucher details are processed separately from your airline travel confirmation. You will receive an email confirmation within 48 hours from your air travel confirmation, providing all hotel and Uber voucher details.
Contact
Mailing Address
720 Bathurst St
Toronto, Ontario M5S 2R4
420 W Hastings St, Suite 300
Vancouver, BC, V6B 1L1
Hours of Operation
Mon-Fri: 9am–7:30pm EST, 6:00am to 4:30pm PST
Sat-Sun: Closed
General Inquiry Phone
Media Inquiries
Jodi Lumsden - Director, Marketing & Engagement
Email Inquiries
Click below and send us a message.