Hope Air

Medical Travel Assistance

Travel FAQ

If you have any questions about traveling with Hope Air, you’ll likely find the answers below. If you’d like to make a travel request, you can do it online 24/7 by clicking here.

To see more detailed information about programs offered in your province click here: hopeair.ca/provincial-programs

Most commonly asked questions

You may check the status of your application HERE

We make every effort to process your travel request as quickly as possible. You will be notified by email after this review for further information on your travel bookings.

If we require any additional information from you to complete your application, you will be notified promptly. If there has been a change to your medical appointment, and you are required to travel much earlier than outlined in your application, please call our client care team at 1-877-346-4673 ext. 1

Hope Air’s mission is to support patients in financial need, who require assistance to travel long distances to reach specialty medical care. Each application is reviewed on its merits including household income, size of household, and any circumstances whereby medical travel expenses would be a major financial burden. This may include loss of employment or work, illness causing loss of income, or significant household expenses relating to special needs of a child, parent, or other similar circumstances.

Hope Air provides airline, accommodation, arrival airport ground transportation programs. Program availability may differ depending upon your province of residence. In addition, Hope Air also offers Bridge, Ferry and Gas support programs for residents of Prince Edward Island.

To see more detailed information about programs offered in your province click here: hopeair.ca/provincial-programs/

Unfortunately, Hope Air can only support one escort per patient at this time.


We make every effort to process your request quickly, however, if you have not uploaded your referral documents in your application, we will contact your referring doctor and your appointment doctor for confirmation of your appointment. You will receive automated emails from Hope Air as we process your request to keep you updated on what stage we are at in processing your application.

Your accommodation and Uber voucher details are processed separately from your airline travel confirmation. You will receive an email confirmation within 48 hours from your air travel confirmation, providing all hotel and Uber voucher details.

Information about Hope Air and Travel Requests

Hope Air provides airline, accommodation, arrival airport ground transportation programs. Program availability may differ depending upon your province of residence. In addition, Hope Air also offers Bridge, Ferry and Gas support programs for residents of Prince Edward Island.

Free Airline Travel: airline travel booked with major commercial airlines such as WestJet, Porter, Pacific Coastal, Air Canada, etc. Hope Air also provides seasonal small aircraft services through our Volunteer Pilot Program for patients living far from commercial airports.

Free Hotel/Lodge Accommodation: Hotel accommodations for patients and their escorts. This program is available when flying through Hope Air. Patients driving to medical appointments with a distance of 80km or more from home to hospital, may be eligible for accommodation support, subject to province of residence and other criteria.

Free Meal Vouchers: When staying overnight at a hotel provided through Hope Air.

Free Ground Transportation: Car service through Uber, providing car transportation from airport to hospital, hospital to accommodation, and back to airport.

To see more detailed information about programs offered in your province click here: hopeair.ca/provincial-programs/

To be eligible for free travel services, you must:

  • Have financial needs.
  • Have a confirmed healthcare appointment that is covered by your provincial healthcare plan.
  • Have a credit card for a security deposit upon check-in at the hotel
  • Have a valid form of government ID for travel on commercial flights

Hope Air provides free flights for one escort when requested in the application. All individuals 19 years old and under must have an escort accompany them whose flight is also provided for free.

Patients may obtain one free flight and related travel arrangements for an escort to accompany them if requested in their application. Escorts must be 19 years of age or older.

Priority for hotel accommodations is given for people flying with Hope Air.


Patients driving to medical appointments with a distance of 80km or more from home to hospital, may be eligible for accommodation support, subject to province of residence and other criteria.



To see more detailed information about programs offered in your province click here: hopeair.ca/provincial-programs/

We arrange flights throughout Canada, in all 10 provinces, on hundreds of routes.

Hope Air provides limited private flights in small aircraft through our volunteer pilot program. More information on this program can be found HERE.

No, we only provide free flights to non-emergency medical care. We are not able to assist individuals who need to be on a stretcher or who need medical staff traveling with them. You must be able to sit in a regular passenger seat on a commercial aircraft.

The Volunteer Pilot Program is made up of licensed volunteer pilots across the country who fly patients to their appointments in their small, private aircraft. Prior to being assigned a flight with a volunteer pilot, Hope Air will ask you if you are comfortable flying in a smaller aircraft.

Unfortunately, we cannot reimburse you for any flight or bus tickets you have purchased.

Unfortunately, we are not able to assist in this matter. Hope Air does not arrange compassionate flights. Our mandate is to assist individuals with travel to and from medical facilities to receive the care they cannot receive in their hometowns.

No, Hope Air is a charity that books flights for patients on commercial airlines, or on private airplanes through the Volunteer Pilot Program.

Priority for hotel accommodations is given for people flying with Hope Air.

Patients driving to medical appointments with a distance of 80km or more from home to hospital, may be eligible for accommodation support, subject to province of residence and other criteria.

To see more detailed information about programs offered in your province click here: hopeair.ca/provincial-programs/

Making a Travel Request

You can complete a travel request online or by calling 1-877-346-HOPE (4673).
A travel request should be made as soon as you have a confirmed appointment at the medical facility you need to travel to.
Yes, as long as you consent to this person providing your personal information to Hope Air on your behalf.
  • The date and time of a confirmed appointment at a medical facility.
  • Your referring doctor’s contact information. The contact information of the doctor you are travelling to see for your appointment.
  • Government-issued photo ID for all travellers.
  • Your full name as it appears on your government-issued ID. If you are travelling with an escort, you will also need your escort’s full name as it appears on their government-issued ID.
  • The dates you need to depart and return for your appointment.
  • Information on the incomes of all members of your household to determine your eligibility. This includes income from employment, federal and provincial assistance, and income from other sources. You are not required to submit documentation when you make your travel request, however, once a travel request is made Hope Air may ask you to provide documentation of your household income for eligibility verification.
We make every effort to process your request quickly, however, if you have not uploaded your referral documents in your application, we will contact your referring doctor and your appointment doctor for confirmation of your appointment. You will receive automated emails from Hope Air as we process your request to keep you updated on what stage we are at in processing your application.

You may check the status of your application HERE
Please call Hope Air at 1-877-346-HOPE (4673) to check on the status of your application. We try to process applications quickly and to keep you informed of where your application is in the process. It is best to have a backup method of transportation in case Hope Air is unable to assist you.
Hope Air requires a minimum of two (2) business days notice to process all last minute travel requests.

Please call Hope Air immediately at 1-877-346-HOPE (4673) when your appointment has been changed or cancelled. We understand that changes to your appointment are often beyond your control. If your travel request is not yet complete and you have not received your flight details yet, it is a simple modification.

When making a travel request, please inform Hope Air that you need oxygen on your flight. Once we have booked your flight, you must call the airline to inquire about their requirements for carrying oxygen on the aircraft, and whether you have to purchase it from the airline or if you can bring your own. Hope Air is not able to provide any information on oxygen requirements for specific airlines.

Please inform Hope Air about wheelchairs or assistive devices when making your travel request. Hope Air will notify the airline when booking your flight – there is no need for you to contact the airline about wheelchairs or other assistive devices.

You may be required to pay fees for any checked luggage. Please contact the airline after you have received your flight details for more information.

After you have received your flight details, you can call the airline if you would like to request a specific seat; however, any fees associated with your seat selection fall to you. You can also choose your seat for free once check-in for your flight becomes available, 24 hours before your flight takes off.

Hope Air has a Volunteer Pilot Program (VPP) in which private pilots, approved by Hope Air, fly patients in small private planes rather than on commercial flights. You may indicate on your travel request form if you are interested in a VPP flight. Please note there is limited space for luggage and no bathroom on volunteer pilot planes. Passengers will be required to climb into the plane – please ensure patient/escort mobility.

NHTG is a reimbursement program administered by the Ministry of Health, to provide financial support to Northern Ontario residents travelling for medical specialty care unavailable in their home community. This includes residents of Sault Ste. Marie, Sudbury, North Bay, Thunder Bay, Algoma, Cochrane, Kenora, Manitoulin, Nipissing, Parry Sound, Rainy River, and Timiskaming, among other communities, may qualify for a Northern Health Travel Grant.

Ontario patients eligible for NHTG support, who receive flights and accommodations through Hope Air are required to submit a completed NHTG application for, to Hope Air, directing that any reimbursement through NHTG will be payable directly to Hope Air. The NHTG application form must be completed and forwarded directly to Hope Air within 14 days following completion of your medical travel.

The NHTG application is available here: https://forms.mgcs.gov.on.ca/en/dataset/0f091751-0299-429a-b6a7-30a53cc8e859/resource/fd31c9a7-d6b6-4eac-945c-a870f982d3d6/download/0327-88e.pdf

After Your Travel Request is Complete and Your Flights are Booked

If you have any changes to your appointment or travel needs after your flights are booked please contact Hope Air immediately at 1-877-346-HOPE (4673).

Please alert Hope Air immediately if you need to change your flights. All flight changes must be made through Hope Air and not the airline. Unfortunately, we are only able to make changes to flights to accommodate unexpected changes to your medical appointment (for example, if your appointment has been changed, extended, or cancelled). All changes to medical appointments must be verified with the medical facility before any changes to flights can be made.

Hope Air is a charity that uses monetary donations to purchase your flight and we are not exempt from change/cancellation fees and fare increases from airlines. Please note: Hope Air is not able to pay for or reimburse any fees for changes to flights that you make yourself with an airline.
Please alert Hope Air immediately if you need to cancel your flights. All flight cancellations must be made through Hope Air and not the airline. 

Hope Air is a charity that uses monetary donations to purchase your flight and we are not exempt from change/cancellation fees and fare increases from airlines.  If you do not appear for your flight and do not alert Hope Air that you will not be taking your flight, the funds used to purchase your ticket are lost and cannot be recovered.
Unfortunately, we cannot make same-day flight changes. We suggest you go to the airport and ask the airline if there are seats available on an earlier flight that you can be placed on. Please note: Hope Air is not able to pay for the costs of any such flight changes.
Yes, you can make a new request online by filling out the request form or by calling us at 1-877-346-4673.
Please inform Hope Air immediately if your escort cannot complete the journey.

However, Hope Air cannot arrange any flights for escorts flying without the patient. The escort will need to make their own return travel arrangements. If the escort’s flights have already been booked, we will change the reservation for the escort’s return flight.
Your travel details are all managed through the airline, hotel or other partner whose service you are accessing. All patients must plan to follow public health guidelines and specific requirements put in place by these partners.

For more information, visit the website of the airline you are traveling with.
We strongly encourage you to take the following steps before traveling:
  • check with your doctor that it is safe for you to travel and seek appropriate medical advice.
  • check with your airline to find out more about precautions they are taking and the guidance and requirements they have in place with respect to traveling at this time; and
  • check with your local or provincial health authorities for more information about local and regional developments, including any potential inter-provincial border restrictions or travel prohibitions that may impact your travel plans.

Accommodations

Priority for hotel accommodations is given for people flying with Hope Air.

Patients driving to medical appointments with a distance of 80km or more from home to hospital, may be eligible for accommodation support, subject to province of residence and other criteria.

To see more detailed information about programs offered in your province click here: https://hopeair.ca/provincial-programs/

Hope Air has partnerships with select hotels in the cities where our patients travel. We will always try to book a convenient location near your treatment centre.

To be eligible to receive free accommodations, you must:

  • be in financial need
  • have a confirmed medical appointment that is covered by your provincial healthcare plan
  • have a credit card for a security deposit upon check-in at the hotel
  • valid form of government ID

The maximum number of accommodation nights will be confirmed following approval of your application. The maximum number of accommodation nights supported may vary based upon your province of residence and/or program


To be eligible for accommodations you must:

  • Have a credit card for a security deposit upon check-in at the hotel
  • have a valid form of government ID

Submit a travel request online by clicking here or by calling 1-877-346-HOPE (4673). If your travel request is approved, you will be asked to provide additional details to ensure we can book a place that meets all of your needs.

Patients resident in Ontario who require 3 or more nights of accommodation in Toronto, to attend schedule medical appointments, will be referred by Hope Air to Staywell, an independent Toronto charity. Patients will be reimbursed by Hope Air for a maximum of 5 nights accommodation expenses paid by the patient to Staywell, provided receipts and other required documentation are sent to Hope Air. Additional details on the reimbursement process and conditions will be provided to patients via email.

Staywell provides fully furnished apartment suites in downtown Toronto accommodating Hope Air patients (and their escort) requiring 3 or more nights of accommodation. Staywell apartment units are located within a 15 drive to most major downtown Hospitals. All Staywell units include kitchens, laundry, high-speed internet and other amenities. Patients will be contacted directly by Staywell upon referral from Hope Air. For more information on Staywell: www.staywell.ca

Hope Air will try to book accommodations that are conveniently located to your appointment or treatment location. Please note that the availability of accommodations can vary depending on the travel dates and city.

Priority for hotel accommodations is given for people flying with Hope Air.

Patients driving to medical appointments with a distance of 80km or more from home to hospital, may be eligible for accommodation support, subject to province of residence and other criteria.

To see more detailed information about programs offered in your province click here: hopeair.ca/provincial-programs/
We are able to accommodate medical escorts in the same room for up to 2 beds maximum per night. Please indicate who is staying with you when you fill out your travel request with Hope Air. Expenses related to additional hotel guests are the responsibility of the client.

Unfortunately, we cannot reimburse you for any accommodations you have purchased.

If you need to change or cancel an accommodation, please contact Hope Air as soon as possible so we can change it on your behalf. If the change is not due to a medical reason, Hope Air will review the situation on a case-by-case basis.

Volunteer Pilot Program

Hope Air also provides flights through the Volunteer Pilot Program. Volunteer pilots donate their time to fly patients to and from medical appointments in their own planes.

Volunteer pilots fly small private planes with 4-6 seats. Planes flown by volunteer pilots do not have cabin pressure or restrooms, and storage space for baggage is limited.

VPP is suitable for short-haul flights and for patients living in remote areas. VPP flights may be cancelled due to weather or technical problems. In such cases, Hope Air will try to book patients on a commercial flight.
Your passengers will be Canadians who are struggling to access medical care. This means they may have one or more medical conditions. VPP clients are screened to ensure they are able to safely fly in a small aircraft.
Typically, you will be asked to operate within your home province, which will include positioning to the departure airport, flying the client to the destination, and positioning back to your home airport.
Yes, Hope Air carries insurance for all VPP flights in light aircraft up to eight seats. As a volunteer private pilot, you are still required to carry the usual and customary insurance coverage for light aircraft.
Hope Air is a registered charity and is therefore exempt from CTA licensing requirements and Commercial Air Service Standards that would apply to a standard Canadian commercial airline. However, we adhere to the highest standards, in full recognition of requirements outlined in the CTA, the CARs, and the CASS.

Hope Rides

Hope Air will provide patients (and escorts) with free or discounted car transportation from your home to departing airport and from your arrival airport to your hospital or hotel and back. Digital vouchers will be provided through the Uber Ride platform to patients. You need the Uber app on your mobile phone to take advantage this program.

You will receive an email from Uber, prior to your departure date, confirming you have an Uber voucher(s) that can be used on the dates of your departure and return. The voucher can only be redeemed through the Uber App that must be downloaded on a mobile device prior to using the voucher. In order to activate the Uber account, a valid credit card must be entered in the account settings. Each voucher has a value no less than $80.00 that can be used for your Uber rides. Your Uber fares will be charged directly to Hope Air up to the maximum voucher limit. A gratuity is not required as part of your Hope Air / Uber trip.
Yes, each voucher will have a maximum value, that will be clearly indicated on the voucher. The maximum value may vary based upon city or province of travel, and may be used for any ground transportation needs you have between airport, hospital and/or hotel The voucher shall be for no less than $80.00 that can be used for Uber rides. Your Uber fares will be charged directly to Hope air up to the maximum voucher limit

Should the total roundtrip fare exceed the Uber voucher limit, you are responsible for the payment of the excess fare amount.  The excess fare amount, if any, would be automatically charged to your credit card that needs to be stored in your Uber app.

A gratuity is not required as part of your Hope Air / Uber trip.

This service is delivered through the Uber car transportation network and is available at all major Canadian airports. Uber serves Canadian cities including Vancouver, Calgary, Winnipeg, Toronto, Montreal and Halifax

You can schedule Uber rides to pick you up and drop you off at your departing airport and upon landing through the Uber Ride application.

Upon landing at the arrival airport, and after collecting your bags, you can order your Uber pick-up at airport through the App. Once you confirm your pick-up, there will be clear instructions on where to meet the car at the airport. Usually, this will be outside of the arrivals level of the airport, with a clear designated area, marker or curb area.

If you are unable to locate your Uber car after ordering, the Uber driver may call you to explain where to meet the car. You can also message the driver on the Uber app to ask for help.

Follow this process to book your return Uber ride whether you are leaving from Hospital or Hotel to return to the airport. You will be asked to confirm the specific address for pick-up by the Uber driver.

There may be occasions where demand for Uber rides exceeds available drivers. In such circumstances, the patient would need to use alternative transportation, such as a train (where available) or taxi service. These alternative transportation modes are not subsidized by Hope Air at this time.

The voucher can only be used by the patient on the day(s) of travel confirmed by Hope Air. The voucher is restricted to transportation from home to departing airport and arrival airport to hospital or accommodation and back home. Patient escorts may travel with the patient through this program. The voucher may not be assigned, transferred, or sold to anyone else. Vouchers will automatically expire and be null and void if not used on the days confirmed by Hope Air.

The value of the Hope Air Uber voucher is based upon patients ordering the UberX class of service, which is the most common Uber ride option, as well as most affordable. UberX rides typically can transport up to 4 people plus luggage.
No. Gratuities are not required as part of the voucher program
All Uber drivers are required by Uber to maintain certain safety standards. All Uber drivers are background checked before their first trip with the company, including being checked for driving violations, impaired driving, crime and other checks. Uber rescreens drivers every year. Uber drivers are also required by Uber to comply with certain health and safety protocols relating to the Covid-19 pandemic, as recommended by local, provincial or federal health authorities. Uber offers its riders various safety programs and features that can be enabled with the App.  Please visit the Uber Rider Safety information site here.
Uber maintains commercial auto insurance in case of a covered accident, including at least $1 million in liability insurance on behalf of drivers once a ride is accepted?

No. Uber operates as an autonomous independent company. All terms and conditions relating to an Uber ride are set by Uber and accepted by a rider. Hope Air only provides free or discounted Uber ride vouchers to assist patients with car transportation from and to airport.

This program is operated by Uber independently of Hope Air.  Hope Air is not involved in the selection of Uber vehicles or drivers.  Hope Air assumes no responsibility or liability of any kind relating to your Uber ride, and you understand that there are inherent risks in all forms of transportation including Uber car service from and to Airports.  You are under no obligation to use the Uber service as part of your Hope Air travel support.

Hope Air is reviewing other alternative ground transportation options from and to airports such as train service available from and to international airports in Vancouver and Toronto. Availability of these ground transportation options will be confirmed at a later date.
Part of Hope Air’s mandate is to eliminate or alleviate the financial burden and stress for families in need, when travelling long distance to reach specialized medical care. Historically, Hope Air has offered programs relating to air travel and accommodation as part of this effort. Providing free or discounted car transportation to and from airport provides additional, meaningful, financial relief for families and individuals travelling with Hope Air.

Other ground transportation programs may exist in specific cities across Canada.  Only Hope Air provides an integrated national program that combines air, hotel, meals and airport ground transportation service for families in need. 

Hope Meals

Hope Air provides free dining or meal vouchers for patients (excluding escorts) staying overnight in a city, as part of Hope Air travel assistance for medical care and is available in most Canadian cities.

For select hotels including The Holiday Inn & Century Plaza (Vancouver), and Chelsea Hotel, (Toronto), a meal voucher or credit will be provided to you upon check-in. This voucher provides you with free in restaurant or in-room dining at a maximum value of no less than $40.00 per day. The value of this voucher may vary based upon city or province of travel

Hope Air is billed directly for your meal expenses, up to the daily maximum value. Meal purchases that you make at the hotel in excess of the maximum value will be your responsibility to pay upon check-out.

Hope Air also provides Uber Eats vouchers that can be redeemed through the Uber Eats app for patients staying overnight in hotels where our in-hotel meal voucher program is unavailable.
In cities where meal vouchers are not available at the hotel you are staying, you may be able to receive a voucher for Uber Eats.

You will need the Uber App installed on your mobile phone to take advantage of the Uber Eats voucher program.

You will receive an email from Uber, prior to your departure date, confirming that you have an Uber Eats voucher(s) that can be used on specific dates of your medical travel.

Each voucher has a maximum value of no less than $40.00 per day. Uber Eats enables you to order meals from local restaurants in the area of your stay, that will be delivered to the lobby of your hotel.

Your Uber Eats bill will be charged directly to Hope Air up to the maximum voucher limit.

Once you receive an email with your Uber Eats voucher, follow the instructions to redeem the voucher within the Uber App.

No gratuity is required as part of your voucher

Your Uber voucher can only be used on the designated dates assigned by Hope Air as part of your medical travel. The vouchers cannot be assigned or sold to a third party.
No. This voucher is intended to support the costs of dining while travelling for medical care
No. The voucher is for the exclusive use by the patient
The patient will be responsible for any charges incurred while dining in excess of the voucher value.

The voucher can only be used by the patient on the day(s) of travel confirmed by Hope Air. The voucher may not be assigned, transferred, or sold to anyone else. Vouchers will automatically expire and be null and void if not used on the days confirmed by Hope Air.

No – Gratuity will automatically be billed to Hope Air
Unfortunately, vouchers cannot be replaced.

We acknowledge that we live and work on the unceded, traditional territories of many Indigenous peoples. We are grateful for the privilege of being on lands that these peoples have nurtured since time immemorial.