If you have any changes to your appointment or travel needs after your flights are booked please contact Hope Air immediately at 1-877-346-HOPE (4673).
Hope Air has partnered with Health PEI to offer free Confederation Bridge toll or Northumberland Ferry passes for eligible PEI residents (with a valid PEI Health Card) requiring out-of-province transport by private vehicle for medical services in another province.
Hope Air will provide patients (and escorts) with free or discounted car transportation from your home to departing airport and from your arrival airport to your hospital or hotel and back. Digital vouchers will be provided through the Uber Ride platform to patients. You need the Uber app on your mobile phone to take advantage this program.
This service is delivered through the Uber car transportation network and is available at all major Canadian airports. Uber serves Canadian cities including Vancouver, Calgary, Winnipeg, Toronto, Montreal and Halifax
You can schedule Uber rides to pick you up and drop you off at your departing airport and upon landing through the Uber Ride application.
Upon landing at the arrival airport, and after collecting your bags, you can order your Uber pick-up at airport through the App. Once you confirm your pick-up, there will be clear instructions on where to meet the car at the airport. Usually, this will be outside of the arrivals level of the airport, with a clear designated area, marker or curb area.
If you are unable to locate your Uber car after ordering, the Uber driver may call you to explain where to meet the car. You can also message the driver on the Uber app to ask for help.
Follow this process to book your return Uber ride whether you are leaving from Hospital or Hotel to return to the airport. You will be asked to confirm the specific address for pick-up by the Uber driver.
The voucher can only be used by the patient on the day(s) of travel confirmed by Hope Air. The voucher is restricted to transportation from home to departing airport and arrival airport to hospital or accommodation and back home. Patient escorts may travel with the patient through this program. The voucher may not be assigned, transferred, or sold to anyone else. Vouchers will automatically expire and be null and void if not used on the days confirmed by Hope Air.
No. Uber operates as an autonomous independent company. All terms and conditions relating to an Uber ride are set by Uber and accepted by a rider. Hope Air only provides free or discounted Uber ride vouchers to assist patients with car transportation from and to airport.
This program is operated by Uber independently of Hope Air. Hope Air is not involved in the selection of Uber vehicles or drivers. Hope Air assumes no responsibility or liability of any kind relating to your Uber ride, and you understand that there are inherent risks in all forms of transportation including Uber car service from and to Airports. You are under no obligation to use the Uber service as part of your Hope Air travel support.
Other ground transportation programs may exist in specific cities across Canada. Only Hope Air provides an integrated national program that combines air, hotel, meals and airport ground transportation service for families in need.
Hope Air provides free dining or meal vouchers for patients (excluding escorts) staying overnight in a city, as part of Hope Air travel assistance for medical care and is available in most Canadian cities.
The voucher can only be used by the patient on the day(s) of travel confirmed by Hope Air. The voucher may not be assigned, transferred, or sold to anyone else. Vouchers will automatically expire and be null and void if not used on the days confirmed by Hope Air.
Patients who are eligible for the bridge/ferry pass through Hope Air’s travel program are eligible for the gas card. Please visit hopeair.ca/travelrequest to apply!