You can complete a travel request online or by calling 1-877-346-HOPE (4673).
Please call Hope Air immediately at 1-877-346-HOPE (4673) when your appointment has been changed or cancelled. We understand that changes to your appointment are often beyond your control. If your travel request is not yet complete and you have not received your flight details yet, it is a simple modification.
If you have any changes to your appointment or travel needs after your flights are booked please contact Hope Air immediately at 1-877-346-HOPE (4673).
Hope Air will provide patients (and escorts) with free or discounted car transportation from your home to departing airport and from your arrival airport to your hospital or hotel and back. Digital vouchers will be provided through the Uber Ride platform to patients. You need the Uber app on your mobile phone to take advantage this program.
You will receive an email from Uber, prior to your departure date, confirming you have an Uber voucher(s) that can be used on the dates of your departure and return.
The voucher can only be redeemed through the Uber App that must be downloaded on a mobile device prior to using the voucher. In order to activate the Uber account, a valid credit card must be entered in the account settings.
Each voucher has a maximum value of $80.00 that can be used for your Uber rides. Your Uber fares will be charged directly to Hope Air up to the maximum voucher limit.
A gratuity is not required as part of your Hope Air / Uber trip.
Yes – each voucher will have a maximum cash value of $80.00 total to cover the cost from your home to departing airport and from your arrival airport to hospital or hotel and back home.
The cost of an Uber ride will vary depending upon the city. The Hope Air voucher provided to you through Uber, will cover all or the majority of the fare.
Should the total roundtrip fare exceed the Uber voucher limit, you are responsible for the payment of the excess fare amount. The excess fare amount, if any, would be automatically charged to your credit card that needs to be stored in your Uber app.
A gratuity is not required as part of your Hope Air / Uber trip.
This service is delivered through the Uber car transportation network and is available at all major Canadian airports. Uber serves Canadian cities including Vancouver, Calgary, Winnipeg, Toronto, Montreal and Halifax
You can schedule Uber rides to pick you up and drop you off at your departing airport and upon landing through the Uber Ride application.
Upon landing at the arrival airport, and after collecting your bags, you can order your Uber pick-up at airport through the App. Once you confirm your pick-up, there will be clear instructions on where to meet the car at the airport. Usually, this will be outside of the arrivals level of the airport, with a clear designated area, marker or curb area.
If you are unable to locate your Uber car after ordering, the Uber driver may call you to explain where to meet the car. You can also message the driver on the Uber app to ask for help.
Follow this process to book your return Uber ride whether you are leaving from Hospital or Hotel to return to the airport. You will be asked to confirm the specific address for pick-up by the Uber driver.
The voucher can only be used by the patient on the day(s) of travel confirmed by Hope Air. The voucher is restricted to transportation from home to departing airport and arrival airport to hospital or accommodation and back home. Patient escorts may travel with the patient through this program. The voucher may not be assigned, transferred, or sold to anyone else. Vouchers will automatically expire and be null and void if not used on the days confirmed by Hope Air.
All Uber drivers are required by Uber to maintain certain safety standards. All Uber drivers are background checked before their first trip with the company, including being checked for driving violations, impaired driving, crime and other checks. Uber rescreens drivers every year.
Uber drivers are also required by Uber to comply with certain health and safety protocols relating to the Covid-19 pandemic, as recommended by local, provincial or federal health authorities.
Uber offers its riders various safety programs and features that can be enabled with the App. Please visit the Uber Rider Safety information site here.
No. Uber operates as an autonomous independent company. All terms and conditions relating to an Uber ride are set by Uber and accepted by a rider. Hope Air only provides free or discounted Uber ride vouchers to assist patients with car transportation from and to airport.
This program is operated by Uber independently of Hope Air. Hope Air is not involved in the selection of Uber vehicles or drivers. Hope Air assumes no responsibility or liability of any kind relating to your Uber ride, and you understand that there are inherent risks in all forms of transportation including Uber car service from and to Airports. You are under no obligation to use the Uber service as part of your Hope Air travel support.
Other ground transportation programs may exist in specific cities across Canada. Only Hope Air provides an integrated national program that combines air, hotel, meals and airport ground transportation service for families in need.
Hope Air provides free dining or meal vouchers for patients (excluding escorts) staying overnight in a city, as part of Hope Air travel assistance for medical care and is available in most Canadian cities.
For select hotels including The Holiday Inn, Vancouver, and Chelsea Hotel, Toronto, a meal voucher or credit will be provided to you upon check-in. This voucher provides you with free in restaurant or in-room dining at a maximum value of $40.00 per day.
Hope Air is billed directly for your meal expenses, up to the daily maximum value. Meal purchases that you make at the hotel in excess of $40.00 will be your responsibility to pay upon check-out.
Hope Air also provides Uber Eats vouchers that can be redeemed through the Uber Eats app for patients staying overnight in hotels where our in-hotel meal voucher program is unavailable.
In cities where meal vouchers are not available at the hotel you are staying, you can receive a voucher for Uber Eats.
You will need the Uber App installed on your mobile phone to take advantage of the Uber Eats voucher program.
You will receive an email from Uber, prior to your departure date, confirming that you have an Uber Eats voucher(s) that can be used on specific dates of your medical travel.
Each voucher has a maximum value of $40.00 per day. Uber Eats enables you to order meals from local restaurants in the area of your stay, that will be delivered to the lobby of your hotel.
Your Uber Eats bill will be charged directly to Hope Air up to the maximum voucher limit.
Once you receive an email with your Uber Eats voucher, follow the instructions to redeem the voucher within the Uber App.
No gratuity is required as part of your voucher
Your Uber voucher can only be used on the designated dates assigned by Hope Air as part of your medical travel. The vouchers cannot be assigned or sold to a third party.