Patients are offered up to 5 nights of accommodation.
Archives: FAQs
Hope Air and Canadian Cancer Society Partnership
Hope Air collaborates with the Canadian Cancer Society in supporting patients travelling for cancer care. The Canadian Cancer operates Cancer Lodges in select communities in British Columbia, including Vancouver, Kelowna, […]
What are your Volunteer Pilot flight routes?
Volunteer pilots typically operate within their home province, positioning to the departure airport, flying the client to their destination, and returning to their home airport. This localized approach maximizes pilot […]
What accommodations are provided for the BC Cancer Travel program?
Hope Air collaborates with the Canadian Cancer Society who operates Cancer Lodges in select communities in British Columbia, including Vancouver, Kelowna, Prince George and Victoria. These lodges are available for […]
What are Hope Air’s hours of operation?
Hope Air Client Care operates from 9 AM EST (6 AM PST) and closes at 7:30 PM EST (4:30 PM PST) Monday to Friday, excluding stat holidays. If you need to contact the Hope Air Client Care team after office hours, please leave a voicemail […]
How do I schedule an Uber Ride pickup?
Using the Uber application, you can schedule Uber rides to pick you up and drop you off at your airport upon landing. Before travelling, ensure you have downloaded the latest version of the Uber App , set up […]
What if my escort needs an early return?
If your escort needs to fly home early, contact Hope Air immediately. Hope Air cannot arrange flights for escorts traveling without the patient, so the escort may need to make […]
What if an Uber Ride isn’t available?
There may be times when the demand for Uber rides exceeds the number of available drivers, or Uber doesn’t operate in your city. In such instances, you might need to […]
How do I know if I am eligible for a Volunteer Pilot flight?
Volunteer pilots are accredited by Hope Air and fly patient in the pilot’s private aircraft. These planes are small, with 4-6 seats. The patient and escort need to be mobile […]
How do I use the Hope Air Uber Eats voucher to order a meal?
Digital vouchers are provided through the Uber platform. To redeem your Uber voucher, you will receive an email directly from Uber with the voucher details. You may need to add noreply@uber.com to your safe senders […]